Terms and Conditions
Effective from 14 November 2024
These Terms and Conditions (“Terms”) govern the sale of goods and services by Thermal Vision Direct, a trading name of The Macintosh Consultancy Ltd, Company Number 8217110, with its registered office at:
The Macintosh Consultancy Ltd
2 Bridge Farm Offices
Harberton
Totnes
Devon
TQ9 7PP
Hereinafter referred to as “Thermal Vision Direct” or “the Company.”
By placing an order with Thermal Vision Direct, you agree to these Terms. If you have any questions regarding these Terms, please contact us before making a purchase.
1. Interpretation
1.1 “Seller”: Thermal Vision Direct, a trading name of The Macintosh Consultancy Ltd.
1.2 “Buyer”: The individual, firm, or company that places an order with the Company.
1.3 “Consumer”: An individual acting outside the scope of a business, trade, or profession.
1.4 “Contract”: The agreement between the Buyer and the Company for the sale of Goods or Services.
1.5 “Goods”: Any items supplied by the Company.
1.6 “Writing”: Includes email and any written communication.
1.7 “Working Day”: Monday to Friday, excluding public holidays in England.
2. Basis of the Sale
2.1 All sales are subject to these Terms, which override any other terms proposed by the Buyer unless expressly agreed in Writing by the Company.
2.2 Any advice or recommendation provided by the Company regarding the use of Goods must be confirmed in Writing for liability purposes.
2.3 The Company reserves the right to correct typographical errors, omissions, or inaccuracies in sales literature, quotations, invoices, or other documents without liability.
2.4 Buyers are responsible for ensuring that Goods ordered meet their requirements, including any duties or taxes related to export.
3. Orders
3.1 Acknowledgement of an order does not constitute acceptance. A Contract is formed only when the Company confirms acceptance of the order in Writing. Many of our products are sold on back order with a general minimum lead time of 2-3 weeks unless otherwise stated.
3.2 The Company reserves the right to refuse any order at its discretion.
3.3 Orders placed before 3:30 PM on a Working Day will, where possible, be dispatched the same day, subject to stock availability. Orders received after this time will be processed on the next Working Day.
4. Returns and Refunds
4.1 The Company complies with the minimum requirements under UK law. Consumers purchasing Goods online have 14 days from receipt of Goods to cancel their order under the Consumer Contracts (Information, Cancellation, and Additional Charges) Regulations 2013. Refunds for cancellations must be processed within 14 days of receiving the returned goods or proof of dispatch from the Buyer. Refunds for cancellations must be processed within 14 days of receiving the returned goods or proof of dispatch from the Buyer.
4.2 Goods must be returned in their original, undamaged packaging with all components and manuals included.
4.3 Refunds are processed using the original payment method. Special-order items, customised products, digital downloads (once accessed), and consumables (e.g., batteries, software, calibration services) are non-returnable unless faulty or otherwise required by law.
4.4 Business buyers may return Goods only with prior written consent, which is granted at the Company’s sole discretion and may incur a restocking fee.
5. Faulty Goods
5.1 Faulty Goods reported within 30 days of delivery may be eligible for repair, replacement, or refund in accordance with the Consumer Rights Act 2015. After this period, the Company will provide repair or replacement services only, unless otherwise agreed upon and confirmed in Writing by the Company.
5.2 The Buyer is responsible for ensuring Goods are returned securely and appropriately packaged.
6. Pricing
6.1 Prices listed on the website are subject to change without notice. The price payable is the one confirmed by the Company at the time of order acceptance.
6.2 Prices are displayed inclusive of VAT, which is calculated at checkout. Delivery charges are added as applicable.
7. Delivery
7.1 The Company will make every effort to dispatch Goods promptly but is not liable for delays caused by circumstances beyond its control. If Goods are lost or damaged in transit, the Company will take reasonable steps to remedy the issue, including arranging a replacement or refund where appropriate. The Buyer must notify the Company of lost or damaged Goods within 3 Working Days of receipt or expected delivery, providing photographic evidence or other documentation if requested. If Goods are lost or damaged in transit, the Company will take reasonable steps to remedy the issue, including arranging a replacement or refund where appropriate. The Buyer must notify the Company of lost or damaged Goods within 3 Working Days of receipt or expected delivery.
7.2 Risk passes to the Buyer upon delivery. Property in the Goods remains with the Company until payment is received in full.
8. Warranties and Liability
8.1 The Buyer benefits from the manufacturer’s warranty where applicable. Warranty terms and conditions are determined by the manufacturer. The Company does not provide additional warranties unless explicitly stated. Extended warranties may be purchased separately.
8.2 The Company’s liability for breach of these Terms or negligence is limited to the extent permitted by applicable UK law. For consumer transactions, this means the Company will provide remedies for faulty, not as described, or unfit goods in accordance with the Consumer Rights Act 2015. For business transactions, any limitation of liability will apply only to the extent it is reasonable under the Unfair Contract Terms Act 1977.
The Company does not exclude or limit liability for death or personal injury caused by negligence.
9. Intellectual Property
9.1 All intellectual property rights related to the Goods or materials provided remain with the Company or its licensors.
10. Data Protection
10.1 Personal data provided by the Buyer is handled in accordance with the Company’s Privacy Policy and the UK General Data Protection Regulation (UK GDPR).
11. Governing Law
11.1 These Terms are governed by the laws of England and Wales. Any disputes will be subject to the exclusive jurisdiction of the English courts.
12. Contact Us
If you have any questions or concerns about this Privacy Policy or how your data is processed, please contact us:
Thermal Vision Direct
A division of The Macintosh Consultancy Ltd
2530 The Quadrant
Aztec West
Bristol
BS32 4AQ
Email: info@thermalvisiondirect.co.uk
Phone: +447564 748 500
